1. Information We Collect

Information you provide directly

We may collect information you choose to provide when you contact us, request a quote, or otherwise communicate with us, including:

• Your name, business name, email address, phone number, and preferred contact method;
• Information about your requested materials, including products, SKUs, sizes, quantities, cut requirements, and other project details;
• Information included in messages, emails, phone calls, or quote requests; and
• Any other information you choose to send us.

Information collected automatically

When you use the Website, our hosting, security, and website systems may automatically receive limited technical information, such as:

• Internet Protocol (IP) address;
• Browser type, device type, operating system, and language settings;
• Pages visited, links selected, date and time of visits, and referring website; and
• Technical, security, and diagnostic information needed to operate and protect the Website.

We use this information to run, secure, troubleshoot, and improve the Website. We do not use it to build or sell third-party marketing lists.

2. How We Use Information

We may use the information we collect to:

• Review, prepare, and respond to your quote request;
• Contact you about requested materials, availability, pricing, fabrication, pickup, delivery, or related services;
• Provide customer service and respond to questions;
• Maintain business and quote records;
• Protect the Website, prevent fraud or misuse, and troubleshoot technical issues;
• Comply with applicable law, legal process, or enforceable government requests; and
• Improve our services and Website.

Submitting a quote request does not create an obligation for either you or Shops Downtown to complete a purchase.

3. How We Share Information

We do not sell your personal information.

We may share information only as reasonably necessary with:

• Service providers that help us operate the Website, host data, provide email or communications services, maintain security, or support our business operations. These providers may use information only to perform services for us or as otherwise required by law.
• Our personnel and professional advisers when access is necessary for legitimate business, legal, accounting, or insurance purposes. This includes Joe Plankinton, the owner of Shops Downtown.
• Government authorities, law enforcement, or other parties when we believe disclosure is required by law, legal process, or necessary to protect the rights, safety, property, or security of Shops Downtown, our customers, or others.
• A successor organization in connection with a merger, sale, financing, reorganization, or transfer of some or all of our business or assets.

We do not rent or sell customer contact information to third parties for their own direct marketing.

4. Cookies and Similar Technologies

The Website may use cookies, local storage, or similar browser technologies that are necessary for functions such as maintaining a quote selection, enabling security features, and supporting restricted administrative access.

You can usually control cookies through your browser settings. Blocking or deleting necessary cookies may affect certain Website features.

If we add non-essential analytics, advertising, or social-media tracking technologies in the future, we will update this policy and provide any notices or choices required by applicable law.

5. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to quote requests, maintaining business records, resolving disputes, meeting legal or tax obligations, and enforcing our agreements.

The appropriate retention period depends on the type of information, the reason it was collected, and applicable legal requirements.

6. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security.

Please do not send highly sensitive information through an ordinary website form or unencrypted email unless we specifically ask you to do so using a secure method.

7. Your Privacy Choices and Requests

You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to applicable law and legitimate business or legal recordkeeping needs.

To make a request, contact us using the information in Section 10. We may need to verify your identity before acting on a request.

You may also opt out of non-essential marketing communications by following the unsubscribe instructions in the message, where available, or by contacting us directly. Transactional or quote-related communications may still be sent when necessary to respond to your request or provide services.

8. Children’s Privacy

The Website is intended for adults and is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps to remove it.

9. Links to Other Websites

The Website may link to third-party websites or services, such as map, supplier, or social-media services. Those third parties operate under their own privacy policies and practices. We are not responsible for their content, privacy practices, or security.

10. Contact Us

For privacy questions or requests, contact:

Joe Plankinton d/b/a Shops Downtown
15605 Snodgrass Rd Wamego, KS 66547
Phone: (785) 456-5780
Email: jp@honeybadger-designs.com

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on the Website and update the "Last updated" date above. Your continued use of the Website after an update takes effect means you accept the revised policy to the extent permitted by law.